Frequently Asked Questions
1.- HOW CAN I PAY AT GREGORLACES.DE?
The following payment methods are generally available in our shop:
Credit card
When placing the order, enter your credit card details. Your card will be charged immediately after placing your order.
PayPal, PayPal Express
In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal and identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.
Google Pay
In order to be able to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.
Apple Pay
In order to be able to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, and have the Apple Pay function activated , identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.
Credit card
When placing the order, enter your credit card details. Your card will be charged immediately after placing your order.
PayPal, PayPal Express
In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal and identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.
Google Pay
In order to be able to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.
Apple Pay
In order to be able to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, and have the Apple Pay function activated , identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.
2. How can I return goods?
Please return goods exclusively to:
Rijo Mateo & Klichowski GbR
Claire Waldoff Promenade 12, 10557 Berlin
The goods must be unused and in optimal condition with the original packaging.
Cancellation policy can be found here
3. When will my order be delivered?
We process your order the next day and delivery time takes 2-3 business days
4. What are the shipping costs?
FREE SHIPPING within Germany 🇩🇪, no matter how much you buy.
5. 30 Day Return Policy
Return within 30 days: MONEY BACK GUARANTEE.
You have the right to withdraw from this contract within 30 days without giving any reason.
You have the right to withdraw from this contract within 30 days without giving any reason.
6. HOW DO I DETERMINE THE CORRECT shoelace length?
The lengths recommended here are guidelines. Depending on the type of shoe and the distance between the eyelets, the correct length for your shoelaces can vary. Ideally, just measure the old shoelaces.
